Terms and conditions

Your access to, and use of, the Website and your purchase and use of the services and products able to be purchased via the Website is subject to the following terms and conditions. By using the Website you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them.

Disclaimer

The information provided on our website is for educational purposes only. Individuals receiving this information must exercise their independent judgement in determining its appropriateness for a particular purpose or use. In My Soap Pot shall not be responsible for any damages resulting from use of or reliance upon this information.

As the ordinary or otherwise use(s) of products is outside the control of In My Soap Pot, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. In My Soap Pot expressly disclaims responsibility as to the ordinary or otherwise use(s). The liability of In My Soap Pot is limited to the value of the goods and does not include any consequential losses. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

Notwithstanding any other term, you agree to indemnify In My Soap Pot against all liabilities, losses, claims and expenses suffered or incurred by you, and all claims and demands made against In My Soap Pot, arising directly or indirectly out of your use of the Website, in breach of these terms and conditions.

Site Content

While In My Soap Pot has endeavoured to ensure that the information provided on the Website is free from error, In My Soap Pot does not warrant its accuracy, adequacy or completeness, and In My Soap Pot shall not be responsible or liable for any error in, or omission from, the information provided on the Website.

We reserve the right to make changes to the information provided on the Website at any time and without notice.

Pricing

All prices are in New Zealand dollars and inclusive of GST.

Payment options

Payment can be made by any major credit card, debit card or PayPal. The Website accepts no other forms of payment.

Shipping

We cannot ship physical products and subscriptions outside of New Zealand.

Our aim is to dispatch all orders within 1 working day of receipt. All orders are sent major via national courier companies and require a signature as proof of delivery. If you have additional delivery instructions, please indicate this in the message box in the shopping cart. Please provide your physical address for shipping as we cannot deliver to PO boxes. In general, delivery to your door will take no more than 3 working days following dispatch to North Island addresses and 3-4 working days for South Island addresses. Deliveries to rural delivery addresses will usually take one to two days longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.- Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.

Shipping charges are a flat rate of $10 for the whole of New Zealand for most products and subscription options. Some subscription options may offer free shipping.

Returns & refund policies

In the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to the description on our website or faulty, we will accept the goods for return and refund your money without hesitation. Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for a refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost. We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly. Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.

Subscriptions

You agree to the full term of your subscription duration when you sign up (3 months, 6 months or 12 months). Cancellations before the end of the term may incur cancellation fees, at the discretion of the owner of In My Soap Pot.

Recurring payments for your DIY Soap Box will be charged to your credit card each month on the last day of the month.

Shipping charges will be added to the cost of the box, unless otherwise stated. There is a flat rate of $10 per month for the whole of New Zealand.

Boxes will be shipped out in the second week of the month following payment. Delivery is expected to take no more than 3 days in the North Island, 3-4 days for the South Island, and rural addresses 2 days extra.

Privacy and personal information

Any personal information (excluding credit card details) supplied by you may be retained by In My Soap Pot until such time as you request that the information be removed. While In My Soap Pot endeavours to keep your personal information collected on the Website secure and confidential, In My Soap Pot shall not be responsible for any breach of security caused by third parties, nor represents that the Website is completely secure.